Ticket terms & conditions

Ticketing and admission

All bookings are subject to availability. A valid ticket or confirmation email must be presented for entry. Tickets are non-transferable without prior written approval from the event organiser.

Payment terms

Full payment is required at the time of booking unless otherwise agreed in writing. Bookings are not confirmed until payment has cleared.

Cancellation by delegates

Delegate cancellations must be submitted in writing. Cancellations received more than 30 days before the event will receive a 50% refund. No refunds will be issued for cancellations within 30 days of the event. Substitutions may be permitted at the organiser's discretion.

Cancellation or alteration by the organiser

The organiser reserves the right to amend the agenda, speakers, venue, or date. If the event is cancelled, delegates will receive a full refund of the ticket price. The organiser is not responsible for any travel, accommodation, or other incidental costs incurred.

Delegate conduct

All delegates are expected to behave professionally and respectfully. The organiser reserves the right to remove any delegate who breaches this standard without refund.

Photography and filming

The event may be photographed, recorded, or livestreamed. By attending, delegates grant the organiser the right to use images and recordings for editorial, promotional, or marketing purposes. Please notify the organiser in advance if you prefer not to be included.

Data protection and data sharing

Personal data submitted during registration will be used for event administration, communication, and post-event follow-up. The organiser may share delegate data — such as name, job title, company, and email address — with approved event sponsors and partners. These organisations may contact delegates after the event with relevant industry information, offers, or follow-up communications. All data processing and data sharing will comply with GDPR and applicable privacy laws. Delegates may request data access or removal at any time by contacting the organiser. See our full data protection & data sharing policy for details.

Accessibility requirements

Delegates with accessibility needs should inform the organiser at the point of booking or as soon as possible so appropriate arrangements can be made.

Health and safety

Delegates must follow all health and safety instructions provided by the venue and organisers. Anyone feeling unwell or displaying symptoms of a contagious illness is encouraged not to attend.

Liability

The organiser is not liable for any personal injury, loss, or damage to property, except where required by law. Delegates attend the event at their own risk.

Force majeure

The organiser shall not be liable for failure to deliver the event due to circumstances beyond reasonable control, including but not limited to natural disasters, labour disputes, or government restrictions.

Contact information

For questions regarding these policies or your booking, please contact the event team at mjn@mulberrymedia.co.uk.